Get closer to customers

If you want to build a career where customer service is key to personal and business goals, our future is yours to grasp.

Apply today

Live jobs

1 available jobs

Customer Service Advisor Contact Centre Bolton, United Kingdom If you want to build a career that believes customer service is key to personal and business goals, our future is yours to grasp. As a Customer Service Advisor working at our Bolton Call Centre / Cust… Apply now

Core roles in this team

Because every customer is important, so is every colleague. Our contact centre teams use all kinds of channels – from phone to WhatsApp – to connect and deliver their very best. Behind them are Team Leaders, Contact Centre Managers, Resource Planning and Learning & Development Coaches, encouraging and supporting. When you’re free to excel, customers feel the benefit, together with our business.

Click the 'Contact Centre' button below to find out more about our core roles:

Customer Service Advisor Contact Centre Liaise with our customers and arrange repairs for their domestic appliances. Empathetic, with customer service experience, you’ll embody our zero distance to customer attitude.

Customer Service Advisor – Multi-skilled Contact Centre Arranging repairs, obtaining spare parts, and building relationships with external stakeholders: you’ll provide a fantastic service across a range of channels.

Customer Service Advisor – Omni-Channel Contact Centre Using channels such as live chat, WhatsApp, email, and social media messenger, you’ll help customers get their appliances fixed. Organising repairs and giving updates: it’s all in a day’s work.

Sales Executive Contact Centre You’ll help customers get their appliances fixed, arranging engineers if necessary. You’ll also introduce them to our partners’ insurance products, offering future peace of mind. With unswerving focus on customers’ needs, you’ll apply your inbound sales experience.

Learning & Development Coach Contact Centre Our customers deserve the best – and you’ll help our team deliver it. Using proven expertise, you’ll give colleagues the freedom to perform, so they meet and beat expectations.

Team Leader Contact Centre Supportive and encouraging, you’ll inspire great performance every day. Ready to help with tricky enquiries, you’ll resolve issues, leading by example.

Resource Planning Analyst Contact Centre Responsible for real time monitoring of performance, forecasts, planning investment time and optimising shifts, you’ll ensure our multi-channel contact centre is running efficiently to deliver the best possible level of service.

Resource Planning Manager Contact Centre You’ll ensure that our contact centre is at maximum efficiency, implementing any necessary changes to ensure outstanding service for our customers.

Contact Centre Manager Contact Centre Overseeing a successful, fast-paced contact centre means leading from the front. You’ll keep standards of customer service sky-high as an experienced and highly motivated manager.

Head of Contact Centre Operations Contact Centre You’ll see that our thousands of customers get fantastic service from our contact centre. An experienced manager, you’ll empower great performance at both our UK based contact centre and our offshore partners.

Our Haier Attitudes

Our shared cultural attitude of Entrepreneurship & Innovation, Zero Distance and IoT & Ecosystem Thinking inspires our teams every day.

Entrepreneurship & Innovation

Self-driven, open minded, risk-takers. We’re passionate about getting tuned-in to our consumers’ aspirations, measuring impact with an outside-in perspective and achieving the best possible results for our customers and our business. We collaborate to bring innovation to life and bring extraordinary experiences to our users.

Zero Distance

Relentless learners, fueled by consumer satisfaction. We maintain a start-up mentality with an agile approach to new developments, enabling us to be trusted partners that deliver for our customers.

IoT & Ecosystem thinking

We’re change agents that thrive on collaboration and share ideas to get close to colleagues and customers. We create an open ecosystem of users, developers, and partners to imagine the future –a circular community sustainable and beneficial to all parties.

Customer Service Advisor & Sales Executive application process We aim to make the selection process as simple and transparent as possible. Here’s what happens when you apply for a role.

Step 1

You'll submit an online application

Step 2

We'll conduct an initial review

Step 3

If your experience is suitable, we'll send you some role related assessments to complete.

Step 4

If you’re successful, you'll have a phone interview with one of our Talent Acquisition Business Partners

Step 5

If that goes well, you'll be invited to attend an onsite or video interview

Other roles in this department We aim to make the selection process as simple and transparent as possible. Here’s what happens when you apply for a role.

Step 1

You'll submit an online application which we'll review.

Step 2

If you’re successful, you'll have a phone or video interview with one of our Talent Acquisition Business Partners

Step 3

If you’re successful, we’ll ask you to complete some assessments. These will be relevant to the role and usually contain behavioural and ability elements.

Step 4

If that goes well, you'll be invited to attend an onsite or video interview.

Step 5

Depending on the role, we will then conduct at least another additional interview and you may be asked to prepare a presentation or complete another assessment.

Interview hints and tips

Prepare in advance

Calm any interview nerves by preparing beforehand. If it’s an in-person interview, make sure you know where you’re going and get there in plenty of time. If it’s a virtual interview, organise a quiet place to talk where you won’t be disturbed. Be ready for typical questions (see below).

Research competency and behaviour-based interviews

Most of our interviews are in one of these formats. Read up on them so you know what to expect.

Try the STAR or SBO techniques

Be ready with examples that show how you’ve demonstrated certain skills or behaviours. We recommend using the STAR (Situation, Task, Action, Result) or SBO (Situation, Behaviour, Outcome) techniques.

Listen to the question

Interviews can make you feel nervous – but don’t let anxiety distract you. Try your best to stay calm, listen to the interviewer and give relevant answers.

If you're not sure, ask

Don't be afraid to ask if you need further clarity – remember, we want you to do well.

Check your tech

If your interview is virtual, test your technology ahead of the interview. Check your internet connection is stable and secure, and that your device is running properly.

Virtual interviews are as important as face-to-face

If your interview is online, treat it the same as a face-to-face interview. Look professional and be polite and courteous.

Read the interview prep pack

We’ll provide you with a prep pack before the interview. Make sure you’ve read through all the documents and make a note of any questions – you’ll have a chance to ask them during the interview.

“The contact centre has such a friendly atmosphere. The management is incredibly supportive and are always on hand to help with any issues both professionally and personally.”

Abeda, Customer Service Advisor

"I have had the opportunity to develop my skills along with being given the freedom to apply my own individual style, which allows me to support both new colleagues and existing team members."

Christina, Learning and Development Coach

“Our shifts provide me with a great work/life balance and allow me to spend quality time with my family outside of work.”